Do you service brakes on all makes and models?

Yes! While Reflex Automotive started as a European specialist, our Hooksett facility is fully equipped to perform brake repair on Domestic and Asian vehicles as well. Whether you drive a Ford F-150, a Toyota RAV4, or an Audi S4, we use premium parts and dealership-level tools to ensure your vehicle stops safely.

Why are my brakes squeaking or grinding?

Squeaking is often caused by brake dust or a "wear indicator" tab alerting you that your pads are low. A grinding noise (metal-on-metal) usually means your brake pads are completely worn out and are damaging the rotors. If you hear either, we recommend scheduling a digital brake inspection immediately to prevent more expensive repairs.

Do I really need to replace my rotors with my brake pads?

In most cases, yes. Modern brake rotors are designed to wear down alongside the pads. Installing new pads on old, worn rotors often leads to vibration (pulsating pedal), noise, and uneven braking.

What is a Brake Fluid Flush, and is it necessary?

Brake fluid is "hygroscopic," meaning it absorbs moisture from the air over time. This moisture can rust your internal brake components and lower the fluid's boiling point, which is dangerous in emergencies. We recommend a brake fluid flush every 2 years to keep your braking system responsive and rust-free. It is not necessary in most cases to have to flush the brake fluid at the time of a brake job. Unless the brake calipers or hoses are being replaced. Then it is necessary to flush all fluid.

How much does a brake job cost in Hooksett, NH?

The cost varies depending on your vehicle and the quality of parts used. Many discount shops use cheap "white box" parts that squeak and wear out quickly. At Reflex Automotive, we use high-quality OEM-grade parts (like Textar , Zimmerman , Brembo, TRW and Akebono ) that are quiet, long-lasting, and better overall performance over factory brake components. Call us for a transparent quote!

Why does my steering wheel shake when I brake?

A shaking steering wheel while braking is a classic sign of warped brake rotors . This happens when rotors overheat or wear unevenly. When your brake discs are shaking causing excessive vibrations, this put a lot of additional stress on the suspension components. So if you are experiencing shaking when braking, it is best to address this as soon as possible.

What brands do you specialize in?

We specialize in Audi and Volkswagen — it's what we do every day. We also provide expert service on all makes and models at our Hooksett, NH shop.

Where is Reflex Automotive located?

Reflex Automotive is at 65 Londonderry Turnpike in Hooksett, NH — right off Exit 11 on I-93, between Manchester and Concord, minutes from the Merrimack Premium Outlets.

How do I schedule an appointment?

You can request an appointment online at reflextuning.com/appointments, call us at (603) 207-4004, or use the contact form on our website.

Women-Owned · Independent Since 2008

More Than a Repair Shop.
We're Your Car People.

Independently owned and operated right off Exit 1 on Route 101 in Hooksett, NH — specializing in Audi and Volkswagen service since 2008, with expert care for all makes and models. Same team every visit, proactive maintenance, and a shop where we know every car and customer by name.

Schedule Service → (603) 207-4004

4.8★ · 260+ Google Reviews Voted Best Repair Shop · Hippo Press 3yr / 36k Repair Warranty

Our Story

Built on Relationships, Not Transactions

Reflex Automotive shop exterior on Londonderry Turnpike in Hooksett NH near Exit 11 on I-93

From One Lift to a Full Shop

Reflex Automotive started in 2008 with a simple idea: car owners — especially Audi and VW owners — deserved better than the revolving-door dealership experience. No strangers working on your car. No upselling services you don't need. No frustrating surprises on your invoice.

What started as a small operation and have grown into one of southern New Hampshire's most trusted independent shops — voted Best Repair Shop by the Hippo Press. Mike and Matt have been turning wrenches here since 2013 and 2016, which means the same expert mechanics work on your car every single visit.

We go beyond factory-recommended service intervals because New Hampshire driving demands it. Full digital inspections with photos sent to your phone. Free loaner cars so you're never stuck. Flexible financing when you need it. And a 3-year / 36,000-mile warranty on every repair — because we stand behind our work.

17+

Years

260+

Reviews

4.8★

Rating

The Reflex Difference

What Sets Us Apart

Women-Owned & Independent

Proudly women-owned and operated since 2008. Voted Best Repair Shop by the Hippo Press. No corporate playbook — just honest service backed by a 3-year / 36,000-mile warranty on every repair.

Full Digital Inspections

Every visit includes a comprehensive multi-point inspection with photos and video sent to your phone through our digital shop. You see exactly what we see — no guesswork, no pressure.

Free Loaner Cars

Your life doesn't stop for car repairs. We provide free loaner vehicles so you're never left without a ride while your car is in the shop.

Warranty-Safe Service

Your factory warranty stays fully intact — protected by the Magnuson-Moss Warranty Act. We use OEM-quality parts, document everything, and report to CarFax. Explore your new car service options.

Flexible Financing

Unexpected repairs shouldn't break the bank. We offer flexible financing options so you can take care of your car without the financial stress.

All Makes Welcome

We specialize in Audi and VW, but our expertise extends to all makes and models — from oil changes and brake service to electrical diagnostics and transmission work.

The Team

Meet the People Behind Reflex

No revolving door. No strangers. The same expert team works on your car — every single visit.

Heather Zaccone

Owner

Founded Reflex in 2008 with the belief that car owners deserve better. Heather runs every aspect of the business and knows every customer by name. When you call, she already knows your car's history.

Mike Ackerman

Shop Foreman · Since 2013

Over a decade at Reflex and counting. Mike leads the shop floor with deep expertise in Audi and VW diagnostics, electrical systems, and transmission service. Your car is in expert hands.

Matt Larro

Technician · Since 2016

Matt handles everything from routine oil changes and brake service to state inspections and complex diagnostics. Meticulous, reliable, and invested in every car he touches.

The Shop Dogs 🐾

Nash

Puerto Rican Rescue · Since 2017

Mateo

Puerto Rican Rescue · Since 2019

Common Questions

About Reflex Automotive

We specialize in Audi and Volkswagen — it's what we do every day and what we know best. That said, we also provide expert service on all makes and models. Whether you drive a European sedan or a domestic SUV, we have the tools and training to take care of it.

No — and federal law is on your side. The Magnuson-Moss Warranty Act protects your right to choose where your vehicle is serviced. Your factory and CPO warranty remain fully intact at Reflex. We use OEM-quality parts and maintain complete documentation on every service.

Yes — we provide free loaner vehicles so your schedule isn't disrupted while your car is in the shop. Just mention it when you book your appointment and we'll have one ready for you.

Our repair warranty covers parts and labor on the work we perform — for 3 years or 36,000 miles, whichever comes first. It's a nationwide warranty, so you're protected even if you're traveling. We stand behind our work because we know the quality of what goes into your car.

We're at 65 Londonderry Turnpike in Hooksett, NH — right off Exit 11 on I-93, just south of the Hooksett tolls and minutes from the Merrimack Premium Outlets. We're between Manchester and Concord, making us easy to reach from most of southern NH. See our full service area.

You can request an appointment online, call us at (603) 207-4004, or fill out the contact form below. New to Reflex? We'd love to hear about your car before your first visit so we can be fully prepared.

Get in Touch

Schedule Your Next Visit

New to Reflex? Tell us about your car and we'll be ready for your first visit. Or give us a call at (603) 207-4004.

Our Location

Serving Southern New Hampshire

Located at 65 Londonderry Turnpike in Hooksett, NH — right off Exit 11 on I-93, just south of the Hooksett tolls and minutes from the Merrimack Premium Outlets.

Hooksett Manchester Concord Bow Pembroke Allenstown Suncook Epsom Chichester Loudon Canterbury Dunbarton Goffstown Bedford Merrimack Derry Londonderry Auburn Candia Raymond Portsmouth area

Ready to Experience the Difference?

Voted Best Repair Shop by the Hippo Press. 4.8 stars across 260+ Google reviews. Same expert team every visit — that's Reflex.

Schedule Service → New Customer? Start Here

(603) 207-4004

More Than a Repair Shop.We're Your Car People.