Terms of Service
Last updated: March 2026
1. General Information
Reflex Automotive is an independent automotive repair and maintenance facility specializing in Audi and Volkswagen vehicles, located in Hooksett, New Hampshire. These Terms govern your use of our website, online booking forms, communications, and any related services provided by Reflex Automotive.
2. Website Use
You may use our website for lawful purposes only. You agree not to:
- Access or attempt to access areas of the site without authorization.
- Modify, copy, or distribute site content without written permission.
- Submit false information through forms or appointment requests.
We reserve the right to refuse service, remove content, or terminate access for any reason at our discretion.
3. Appointments and Services
When you schedule an appointment, you agree that:
- The appointment time is tentative until confirmed by Reflex Automotive.
- Estimates provided are subject to change upon vehicle inspection.
- Vehicle repairs require customer authorization before work begins.
- A storage fee may apply for vehicles left beyond three (3) days after service completion.
We strive for accuracy in all quotes and recommendations, but unforeseen issues may affect cost or completion time.
4. Payment Terms
Payment is due in full upon completion of services unless otherwise arranged in writing. We accept major credit cards, debit cards, and approved checks. Returned checks may incur additional fees.
Parts and labor warranties are subject to manufacturer and internal shop policies, which may vary by service type. See our warranty page for details.
5. Cancellations and Refunds
If you need to cancel or reschedule, please notify us at least 24 hours before your appointment. Special-order parts, diagnostic fees, and completed labor are non-refundable once service has been performed or parts have been installed.
6. Digital Communications
By contacting us through our website, phone, or text message, you consent to receive communications from Reflex Automotive, including service reminders, appointment confirmations, and follow-ups. You may opt out at any time by replying "STOP" or contacting us directly.
7. Privacy
Your personal information is protected and used only for legitimate business purposes such as communication, vehicle history tracking, and service reminders. For full details, see our Privacy Policy.
8. Limitation of Liability
Reflex Automotive is not liable for:
- Any indirect or consequential damages arising from use of our site or services.
- Damage or loss caused by pre-existing vehicle conditions or unrelated mechanical failures.
- Items left inside vehicles during service. Please remove valuables before drop-off.
All repairs are performed using industry-standard procedures and high-quality parts to ensure safety and reliability.
9. Intellectual Property
All content, images, videos, logos, and written material on this site are the property of Reflex Automotive and may not be used, copied, or distributed without written permission.
10. Changes to Terms
We may update these Terms from time to time. The latest version will always be posted on this page with an updated effective date. Continued use of our website or services constitutes your acceptance of any changes.
11. Contact Us
If you have any questions about these Terms, please contact us: