Keep Your Factory Warranty Intact
You don't have to go to the dealership for service — even on a brand-new car. Federal law says so. At Reflex, you get expert mechanics who know your car by name, proactive maintenance that goes beyond factory recommendations, and a team that genuinely cares about keeping your vehicle safe and reliable for the long run.
The Dealership Myth
You Don't Need the Dealership
Millions of car owners believe they must return to the dealership for service to keep their warranty valid. That's simply not true — and it hasn't been since 1975.
"Service Must Be Done at the Dealer"
This is the most common misconception. Dealerships benefit when you believe this, but federal law specifically prohibits manufacturers from requiring dealer-only service. You can have your oil changes, scheduled maintenance, and repairs done at a qualified independent shop like Reflex — without voiding a single line of your warranty.
"Independent Shops Cost My Warranty"
A manufacturer cannot void your warranty simply because you had service performed elsewhere. They can only deny a claim if they can prove the outside service directly caused the failure — and they rarely can.
"Only Dealer Parts Are Warranty-Safe"
OEM-equivalent parts meet or exceed factory specifications. We use the same quality components the dealership installs — often from the same manufacturers — and document every part number on your invoice for complete warranty protection.
Did You Know?
The FTC has repeatedly warned automakers against implying that consumers must use dealership service to maintain their warranties. In fact, using "dealer-only" language in warranty documents can be a violation of federal law.
Federal Law
The Magnuson-Moss Warranty Act
Signed into law in 1975, the Magnuson-Moss Warranty Act is a federal statute that protects consumers from unfair warranty practices. It specifically prevents manufacturers from requiring you to use dealership service to maintain your factory or CPO warranty coverage.
"No warrantor may condition the continued validity of a warranty on the use of only authorized repair service and/or authorized replacement parts."
— FTC Regulation, 16 CFR § 700.10- You can have routine maintenance performed at any qualified shop — oil changes, brake service, tune-ups, and more
- Your factory warranty and CPO warranty remain fully intact when serviced by a qualified independent shop
- The burden of proof falls on the manufacturer — they must prove outside service caused a failure before denying any claim
- Applies to both new vehicle warranties and extended/CPO warranties — no exceptions
Your Rights Are Protected
For nearly 50 years, this federal law has given consumers the freedom to choose where their vehicle is serviced — without risking warranty coverage.
Our Commitment
How Reflex Protects Your Warranty
We don't just tell you your warranty is safe — we build the relationship, documentation, and proactive care to back it up. Every visit at Reflex is with a team that knows you and your car personally.
Same Team Every Visit
Mike and Matt know your car inside and out. No revolving door of random techs — the same experts work on your vehicle every single time.
Beyond Factory Intervals
We build a customized maintenance plan for your car and your driving conditions — not the generic "normal conditions" schedule the manufacturer writes to get through warranty.
Digital Inspections
Photos and video of every inspection point — sent to your phone — so you always see exactly what's happening with your car. No surprises, no guesswork.
Complete Documentation
Every service generates detailed records with OEM part numbers — stored on file and reported to CarFax — protecting your warranty and resale value.
Side by Side
Dealership vs. Reflex Automotive
Warranty-Safe Services
Everything We Do Is Warranty Protected
From routine oil changes to major repairs, every service at Reflex Automotive is performed to factory standards with complete documentation — keeping your warranty intact.
Factory Scheduled Maintenance
Complete 10K, 20K, 30K, and milestone services customized for New England driving conditions — going beyond what the factory recommends to keep your car truly reliable.
Oil Change Service
We recommend oil changes every 5,000 miles — not the factory's 10,000-mile interval. New Hampshire's extreme temperatures and road conditions demand more frequent care to prevent engine wear.
Brake Service
Brake pads, rotors, fluid flushes, and complete brake system inspections. Your brakes are your vehicle's most critical safety feature — we catch issues early so you're never caught off guard.
Wheel Alignment Service
State-of-the-art alignment equipment ensures factory specifications. We recommend alignments every 15K miles — NH potholes and rough roads can knock your alignment off much sooner.
Suspension & Steering
Control arms, struts, bushings, and tie rods — common wear items on Audi and VW, especially in New Hampshire. We catch suspension issues early before they become safety concerns or damage your tires.
Electrical & Diagnostics
Check engine lights, electrical diagnostics, and advanced coding with factory-level scan tools. We find the actual problem — not just clear codes and hope for the best.
Digital Vehicle Inspections
Every visit includes a comprehensive multi-point inspection with photos and video sent right to your phone — so you're always educated on exactly what your car needs.
Transmission Service
From DSG fluid changes to complete transmission rebuilds. Regular transmission maintenance prevents the kind of expensive surprise repairs that catch people off guard at 80K miles.
Common Questions
Warranty FAQ
Get Started
Schedule Your Warranty-Safe Service
Whether you just drove off the lot or you've had your car for years, we're ready to help. New to Reflex? Start here. Or request an appointment online and give us a call.
Our Location
Serving Southern New Hampshire
Conveniently located at 65 Londonderry Turnpike in Hooksett, NH — just minutes from Manchester, Concord, and the surrounding communities. Right off Exit 1.
Ready to Ditch the Dealership?
Expert mechanics who know your car by name. Proactive care that prevents surprises. Your warranty stays fully protected. That's the Reflex difference.
(603) 207-4004