Auto Repair Shop in Hooksett, NH
Audi & Volkswagen Specialists
General Service on All Makes
Our Auto Repair & Maintenance Services
Full service for new and pre-owned vehicles -- your factory warranty stays intact. Every visit includes a 3-year/36,000-mile parts warranty, free loaner car, and digital inspection with photos.
Audi Service
Specialist Audi repair and maintenance. A smarter alternative to the dealership.
Volkswagen Service
Expert VW repair and maintenance. Tiguan, Jetta, GTI, Atlas and all models.
Oil Changes
Castrol full-synthetic oil changes with OEM filters and a free digital inspection. Every 5,000 miles.
Brake Repair
Pad and rotor replacement, brake fluid service, and ABS diagnostics for safe stopping power.
Scheduled Maintenance
Factory-scheduled service from 5K to 100K miles. Spark plugs, filters, fluids, and more.
Pre-Purchase Inspections
Buying a used Audi or VW? 150+ point inspection before you commit.
Maintenance Check
Think your car is up to date?
See what the factory actually recommends vs. what your car really needs.
The Reflex Difference
A close-knit team of Audi and Volkswagen specialists who know you and your car by name -- not the rotating staff you find everywhere else. Owner Heather, shop foreman Mike, and mechanic Matt have been here for years, and they'll be here the next time you come in.
When you call, you talk to me -- Heather, the owner. No call center, no service writers. I've been running this shop since 2007, and the same technicians who worked on your car last time will work on it next time. That consistency is rare, and it's intentional.
Before any work is authorized, you see exactly what we see: a digital inspection with 50+ photos, a full road test, and a plain-English report you can review on your phone. Every repair is backed by our 3-year/36,000-mile warranty -- and we'll hand you the keys to a free loaner car so you're never stuck waiting.
What impressed me most was that there was no pushy sales for additional items that needed attention...I will absolutely be coming back for additional maintenance in the near future and will recommend this shop to others without hesitation. Brought my Audi A4 to Reflex Tuning for new tires and brake pads/rotors. Heather (the owner) was personable, extremely easy to work with, and provided a very thorough initial quote. She was able to get my car in and out in 24 hours, which I just did not expect. They provided a very thorough inspection report of the overall condition of the car, with detailed pictures and explanations for what looks good now, and what should be considered for maintenance. Really loved this. What impressed me most was that there was no pushy sales for additional items that needed attention. Heather provided recommendations on a few other items that would be ideal to take care of now, and I trusted her judgement overall. Prices were less than the local Audi dealer and extremely reasonable, given that these cars can be more costly to maintain long-term than other brands. I will absolutely be coming back for additional maintenance in the near future and will recommend this shop to others without hesitation.
Audi Care vs. Independent Maintenance
Audi Care is a prepaid maintenance package sold at the dealership. Here's what it actually includes, what it costs, and what the same services cost at Reflex Automotive — based on a 2025 Audi A5 Premium Plus.
- 3 oil changes (every 10,000 miles)
- 1 brake fluid flush
- Spark plugs at 40,000 miles
- 2 cabin air filters
- Multi-point inspections
- 3 oil changes (Castrol full-synthetic)
- 1 brake fluid flush
- Spark plugs at 35,000 miles
- 2 cabin air filters
- Full digital inspections with photos
Save $584 for identical work — with better oil change intervals
Comparison based on 2025 Audi A5 Premium Plus. Castrol full-synthetic oil and OEM-quality parts at both locations. Reflex services are backed by a 3-year / 36,000-mile warranty.